I do know how challenging it is to maintain a web re-seller business and how annoying it is when your web host does not meet your standards for quality, up-time, and customer support, while a re-seller is in the middle between such a provider and demanding customers.
During the past 18 years, ICDSoft team gathered not just experience, but a lot of data. Analyzing the data helps ICDSoft to see patterns. For example, the average age of the accounts sold by ICDSoft re-sellers is 7.5 years, while the average age of the accounts sold directly by us is just 6.5 years. So it seems that the personal touch of ICDSoft re-sellers does make a difference. When a re-seller deals with a smaller group of clients, rather than with thousands of customers, this creates a bond that should not be underestimated.
What is very unique for ICDSoft is the fact that we have not advertised our services since 2001. I believe that these 17 years of not advertising make ICDSoft a phenomenon on the IT market. Without the support of our happy customers and our re-sellers, this would have been simply impossible to achieve. As we are focused on quality, our goal is not to host millions of web sites, but to lift the quality standards in the web hosting industry. At the moment, ICDSoft provides service to 60,000 sites, but we have the resources (very experienced staff and enough new servers) to host up to 100,000 web sites.